Innovation & Excellence From Start To Finish
Our commitment to quality starts with our sourcing of timber and pallet materials
right through to our after-sales support.
Excellence begins with quality materials.
Our quality promise starts from all incoming timber and wood materials for our pallets, boxes and crates. We obtain timber from sustainable, replenishable sources and responsible suppliers. We perform quality checks on all the materials arriving at our manufacturing premises. Additionally, we perform inspections during manufacturing as part of our In-Process Quality Check (IPQC).
Our use of industry-approved pallet engineering software, Pallet Design System with LoadSync, enhances the quality of our products because it incorporates manufacturing practices according to performance requirements while adhering to international standards of compliance. When pallets are built well, they protect your products throughout the supply chain.
Manufacturing with Lean
Lean management principles play a major role in our manufacturing processes as our industry is labour- and resource-intensive. These are also the very principles that enable us to produce reliable products as we work on continuous improvement cycles. For our commitment to raising productivity and quality while reducing waste, we won the champion title in the Lean Creanova program organised by the Malaysian Timber Industry Board.
We perform regular tests on our pallets for strength, durability and functionality. How does the pallet perform when it is forklifted? How long does the pallet last if it undergoes stresses in a warehouse or even when it is transported? How much and how long can a pallet withstand on its own and while stacked? By testing our pallets in-house, we ensure that you will always receive products that are superior in quality.
Quality extends beyond products to responsive after-sales support. Our customers have consistently praised us for going the extra mile, especially when if there’s an urgent and emergency delivery.
If there are problems, our team is on-hand to resolve them and work to ensure the problem doesn’t recur. Our Just-In-Time delivery and quick turnaround time help save on customers’ warehousing costs. Strong support coupled with excellent product availability and ability to anticipate future orders are qualities that are incredibly valued by our customers.